Alter trusted me to lead the product design of their MVP for their electrical marketplace

Alter

Alter is an electrical marketplace which is looking to transform the way a user accesses and installs anything electrical, opening up an electrified future.

iO Energy looked to me to create a website that broke down complex energy information into understandable and interactive content that builds trust with their users. 

Creating ease and understanding for energy consumers.

iO Energy looked to me to create a website that broke down complex energy information into understandable and interactive content that builds trust with its users.

iO Energy by Connor Chadwick

Myself and the project team reached out to everyday energy users in Australia to understand more about their thoughts and feelings in regard to energy as a whole and their relationship with it. we uncovered their biggest pain points and misconceptions and worked to elevate them through the design process.  We interviewed 45 homeowners and 16 business owners over the course of two weeks to help us build out our understanding of the industry and how the consumer interacts, understands and manages their energy.  

We looked to create a seamless site for iO Energy whilst ensuring it stayed true to their brand and guidelines. The aim was to provide stylish and functional solutions which we identified as clear Calls to action, Find your plan, Plan comparison, Plan breakdowns, and an iO customer map. We overhauled the overall site layout to ensure information was clear and digestible, whilst aiming to educate the user on iO Energy and the benefits of their renewable energy plans. 

Creating a scaleable order update feature to allow its users to track and manage their order post transaction.

Creating MPB's first on-platform order tracking experience

Since MVP users have been making contact with customer service to receive order updates, and it made up for around 20% of total requests. My goal was to bring this experience to the platform and provide customers with tracking updates so they know that they can trust and depend on MPB, creating a powerful way to improve the customer’s shopping experience.

Order updates by Connor Chadwick

Cook Plants chose me to explore how humans interact with their food choices and produce their online ordering platform.

Cook Plants by Connor Chadwick

The kitchen can be a daunting place for anyone, but add time pressure, decision paralysis, and lack of inspiration then you have a real problem. Cook Plants looked to me to lead the exploration into how they could transform the online recipe experience for the everyday chef.

Launched in 2018, Pioneera is on a mission to create psychologically safe work environments by preventing burnout, boosting productivity and helping businesses retain staff. They needed their onboarding journey and dashboards reimagined.

Humanising AI to combat workplace burnout.

Launched in 2018, Pioneera is on a mission to create psychologically safe work environments by preventing burnout, boosting productivity, and helping businesses retain staff. They needed their onboarding journey and dashboards reimagined.

Pioneera by Connor Chadwick

Professionals are time-poor and unsure of the purpose of Indie in assisting with stress management in the workplace, so they are hesitant to advocate this new technology.

We built four personas, 2 x managers 2 x employees in order to help design with the user in mind and ensure we looked to meet the needs of these personas throughout our exploration.

Website refresh - Low fidelity wireframes

An update of the MVP headers in order to better guide and inspire the user whilst completing the sell/trade quote form.

At MPB we very recently updated our homepage hero which was pushing a lot more traffic to our sell/trade quote form. Whilst the form was performing well, we were still using a MVP of the headers and we needed to update these in order to better guide and inspire the user whilst completing the quote form.

MPB were looking to provide their customers with the option to add extended product protection to their range of products. Add-ons can create friction in the checkout process, we were asked to come up with an on-brand solution that would be seamless for the user.

MPB were looking to provide their customers with the option to add extended product protection to their range of products. Add-ons can create friction in the checkout process, I was asked to come up with an on-brand solution that would be seamless for the user.

MPB Product Protection by Connor Chadwick

As the solution had to sit within checkout I wanted to add as least friction as possible. Ensuring the user was able to engage with the protection upsell with ease, whilst focusing on the main MPB goal which was to convert users into adding a protection plan to their item. We are also able to keep the user in control of their order throughout, aiming to make them want to add a plan instead of creating a friction-based experience which could lead to a negative conversion of the original checkout items.

I am a UX designer obsessed with user interaction and dedicated to solving problems and riving e-commerce growth through innovation.

I let my imagination think without limitations in order to turn the unknown into the familiar

Only by exploring are we able to originate and innovate

I look to create experiences that transcend time and transform lives. I do this by harnessing my creative thinking into ideas and more importantly digital executions that solve problems for humans.

I Optimise eCommerce experiences to boost conversions and revenue.

I Optimise eCommerce experiences to boost conversions and revenue.

What I do

UX and Interaction design

How I work

Understanding

Expanding

Transforming

Transcending

My work explorations

Alter

Creating ease and understanding for energy consumers.

Creating MPB's first on-platform order tracking experience

Taking the hell out of the kitchen

Humanising AI to combat workplace burnout.

Quote form header consistency

One-click product protection